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RETURNS & CANCELATIONS POLICY

All personalised and custom orders are NON-REFUNDABLE.

Please double-check all spelling before confirming your order, as we cannot offer refunds for incorrect spelling once your order is confirmed.

Our process involves copying and pasting your provided text directly into the design. Therefore any errors in your submission will be reflected in the final product. Since custom-made designs cannot be altered or resold, refunds are not possible for these issues. We appreciate your understanding.

However, if there are any defects or errors on our part, we are happy to remake the product at no additional charge. Please email us at silibubs@gmail.com or through our Instagram account @silibubs.au or the Facebook Account @silibubs. Provide a description of the issue along with a photo, and once assessed and approved, we can discuss your options for a replacement or a partial/full refund.

 

For any Cancellations
We understand that plans can change, which is why we offer a 12-hour cancellation window for personalised orders. Cancellations must be made within the first 12 hours after placing your order. Please note that custom-made designs cannot be altered or resold if you change your mind, so after this period, cancellations will not be possible. We appreciate your understanding.
For all customer service inquiries, please email usat silibubs@gmail.com or through our Instagram account @silibubs.au or the Facebook Account @silibubs. We're here to assist you!