Turnaround Times

TURNAROUND TIMES FOR CUSTOM ORDERS

Turnaround times for custom-made products are 5-7 business days before your order is shipped out. (excludes public holidays and weekends).

Pick Up is made available once your product is ready for pickup, we will notify you via email or/and sms with a location and time slot. We are operating out of Belmore, Sydney Australia.

Terms and Conditions

- Adjustments on custom orders. Have you forgotten to add additional text, chose the wrong colour, or misspelled when you processed your order?

Reach out to us within the first 12 hours of placing your order via email at silibubs@gmail.com or through our Instagram account @silibubs.au or the Facebook Account @silibubs

 

- Please double-check the text you have entered, colour choice, and size selection before placing your order. As there is only a 12-hour window to make any adjustments. We simply copy and paste your custom order details to minimize any errors on the finished products. After the 12-hour window, we are unfortunately unable to make any changes. You will need to re-order the product at your own cost with the correct details. 

- Custom-made order products are non-refundable once your product has been made.

- We reserve the right to refuse any custom-made order for any reason. 

- We reserve the right to charge a fee or refuse the Rush Order option for any reason. If you have any questions or concerns about our Rush Order option, please don't hesitate to contact us at silibubs@gmail.com or through our Instagram account @silibubs.au or the Facebook Account @silibubs.